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General Conditions PDF Afdrukken E-mailadres

1. PRICES

All our prices are in € (Euros), excluding V.A.T. and valid as long as stocks allow. By publishing a new pricelist all old pricelists become invalid. All prices are subject to change without notification due to price changes and/or errors in printing.

2. MINIMUM ORDER AMOUNT

Our minimum order amount is € 1250 ex- warehouse (ex V.A.T, excluding documents & fees).We can only accept your order if we have received your full details, i.e.: (Trade) name linked to VAT No.; Opening hours; Company name; E-mail address; Contact person; Fax number; Delivery address; Telephone number; Invoice address.

3. TRANSPORT/ PICK UP

All our prices are ex-warehouse Tilburg, the Netherlands. Transport, insurance and duties are not included in our prices. Free delivery is available within the Netherlands depending on the order amount. For Mainland West Europe our transport costs are 10 % -15% extra on the total order. If the delivery address is on an island, a separate surcharge will be due. For all other countries we can quote you competitive transport rates or you can arrange your own transport.

4. DELIVERY

Date of delivery: we will advise you by email of the week in which the order will be ready for delivery. Please get in touch with us immediately of this delivery period does NOT suit you so we can determine an alternative date with you. Changes to your order are possible until 4 working weeks before the week of delivery.

5. PAYMENT

All first orders should be paid in advance. Full pre-payment to our account (below) is required within 1 full week before delivery. Goods will not be released until the agreed amount has been received in our account or until valid proof of payment has been received by us. For all next orders from mainland West Europe on credit, a 50 % deposit must be paid within 2 working weeks after the order confirmation. The remaining amount must be paid into our account within 14 days. Payment by credit card or bill of exchange is not an option. You can pay deposits/make payments to the Rabo bank in the Netherlands: Account number : RABO 1512.22.193 Swift Code: RaboNL2U IBAN no.: NL91 RABO 0151 2221 93 Beneficiary : Fiori Project BV City : Tilburg Country : The Netherlands

6. BACK ORDERS

For backorders, as for all orders, transport, duties and insurance are not included in our prices. We reserve the right to cancel backorders if delivery is impossible due to logistical or supplier problems. We will send out backorders only if the total value of the backorder is over € 1000. Backorders lower than this amount can be kept on file until the order can be increased or it can be cancelled.

7. COMPLAINTS/ DAMAGES

All complaints and/or damages will have to be reported immediately on the transport document from the forwarder before signing for receipt and complaints and/or damages have to be reported to us within 48 hours after delivery of the goods. ( Dit e-mailadres is beschermd tegen spambots. U heeft Javascript nodig om het te kunnen zien. ). Complaints can only be taken into consideration when presented with the required information through our email. Generally we will contact you within 4 weeks to advise you of the status of your complaint. Return of goods is only accepted if agreed by us in writing, all other returns will be refused. In all correspondence, please state your name, customer number, reference code and / or order number.